After your design is done the next step is getting your kits into production. We offer two ways of collecting orders:
- TEAM STORE. Don't let the name fool you - this is for more than just teams. We set up a store for your team, group, or event and leave it open for approximately two weeks. After the order closes we spend a day or so making sure everything is good, then the production process starts. The estimated delivery period starts two days after the close of the store. The benefit is that one team manager doesn't have to collect money and disperse gear. We can either ship individually to team members or to one point person. The drawback is that it adds a bit of time to the overall process.
- BULK ORDER. This is the traditional way of ordering. One person send in total quantities and we create an invoice based off of those numbers. 50% deposit is required on orders over $1000 and full payment on orders under. This is the best way to get your gear in your hands in the fastest time. The delivery period starts when design is approved and payment is received. We do not ship until full payment is received.
- FIT KITS. We can send you a fit sample kit for your team to try on. They may be kept for a maximum of two weeks. After two weeks you will be charged for it on a credit card that you give us.
- DELIVERY. Our delivery estimate is from the day your design is approved and payment received to the day it ships from our headquarters in Roanoke, VA. We ship via Fedex Ground on bulk orders and USPS Priority Mail on Team Store orders. You may upgrade to Express shipping at actual cost, or you may pick it up from us at no shipping charge. Sometimes a few pieces might not make it on your first order, usually due to a remake for Quality Control. We cannot discount or refund if a piece or an order is behind schedule.